He could be the most intelligent player but the most incompetent game director. They are not mutually exclusive. I am not saying he definitely is incompetent, but my impression from the interviews he did is that he don't understand what the players need or he's always in a situation where he is at the stage of WOW Classic TBC Gold no return and wind up doubling defending and down the game designs.
He gray parses in raid, and maybe runs 1-3 mythic plus dungeons per week even early on in patches while his guild funnels him equipment likely.
He absolutely lives in a bubble, and now I'm convinced he can't understand that as many can't who reside in these bubbles but the man is quite smart, it just does not apply to his current job anymore.
Once upon a time that his guilds website was THE place for knowing what goes on beneath the hood of this match, which was headed by Ion himself and we thought we wanted someone like him to take ghostcrawlers seat at the table... But it turns out that just because you're really knowledgeable about something doesn't mean you should be in control of cheap WOW TBC Classic Gold it.